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Lead Customer Success Manager at Sprinklr - ApplyBlast

Lead Customer Success Manager

Sprinklr

1 day ago

3.4 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

The Lead Customer Success Manager at Sprinklr aligns expertise and program management to address customer challenges and drive organizational impact using the Sprinklr platform. This role involves cultivating stakeholder relationships, overseeing product adoption, and ensuring customers realize value and ROI through data-driven insights. The position requires collaborating with cross-functional teams to identify growth opportunities and empower clients to optimize their workflows.

Responsibilities

Manage customer relationships and drive product adoption to achieve business outcomes
Analyze customer health data and usage metrics to identify improvement opportunities
Collaborate with cross-functional teams to identify upsell and cross-sell opportunities

Skills

About Sprinklr

sprinklr.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

2009

View Profile

Sprinklr is an AI-native customer experience management platform that unifies customer journeys across every touchpoint through four product suites: Sprinklr Service, Social, Insights, and Marketing. It empowers marketing, customer service, and CX teams with AI-driven automation, real-time insights, and omnichannel engagement capabilities. Trusted by global iconic brands, Sprinklr helps organizations deliver consistent, high-quality customer experiences that drive lasting loyalty.