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© All Rights Reserved. ApplyBlast.com
Iron Mountain
Iron Mountain is seeking an experienced Customer Experience Lead to oversee daily operations for the Fresh Prints team in a B2B call center environment. The role involves acting as the primary point of contact for specialists to provide feedback, coaching, and training while resolving complex customer escalations. This position requires managing performance data, ensuring organizational compliance, and stepping into management duties when necessary to drive team Key Performance Indicators.
Headquarters
Boston, Massachusetts, United States
Company Size
10001+ employees
Founded
1951
No matter what your information management needs are, we’ve got you covered. Staffed with trained and vetted professionals, our Iron Mountain team is on a mission to help you protect, unlock, and extend the value of your work.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Iron Mountain.
Iron Mountain didn’t post a salary, so this is our estimate from similar listings.
7% below the average for this role