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Lead CX Business Intelligence Analyst at Gusto, Inc. - ApplyBlast

Lead CX Business Intelligence Analyst

Gusto, Inc.

13 hours ago

1.2 on Glassdoor

New York, New York, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

The Lead CX Business Intelligence Analyst at Gusto owns the data layer supporting the Customer Experience team's new service models and telephony platform migration. This role involves designing analysis frameworks, building data pipelines and dashboards, and applying advanced statistical methods to answer causal questions about customer outcomes. The position requires partnering with CX leaders and cross-functional teams to drive strategic decisions and scale reporting capabilities.

Responsibilities

Own data layer and design analysis frameworks for customer experience
Build and maintain robust data reporting pipelines and ETL workflows
Apply advanced statistical methods and AI-driven anomaly detection to diagnose performance issues

Skills

About Gusto, Inc.

gusto.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2011

View Profile

Gusto is a cloud-based people platform that helps small and midsize businesses run payroll, manage benefits, and handle HR and compliance. Its product suite includes automated payroll and tax filing, contractor payments, employee onboarding and time tracking, plus benefits administration (health insurance, 401(k), etc.) and self-service tools for employees. Companies choose Gusto for its integrated, user-friendly experience, compliance automation, and broad integrations with accounting and productivity tools. Founded as ZenPayroll and later rebranded to Gusto, the company focuses on simplifying people operations for growing businesses.