Alight Solutions

Lead– Disability Case Manager Operations

Alight Solutions(5 days ago)

RemoteFull TimeSenior$132,195 - $178,113 (estimated)Customer Service/Operations
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About this role

The Lead– Disability Case Manager Operations (T4) role at Alight involves managing operational performance in a customer service environment, focusing on disability claim adjudication and client communications. The position emphasizes process improvement, team leadership, and collaboration with international teams to ensure service excellence.

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Required Skills

  • Customer Service
  • Claims Processing
  • Domain Expertise
  • Process Improvement
  • Communication
  • Team Leadership
  • SOP Documentation
  • Project Management
  • Data Analysis
  • Client Management
Alight Solutions

About Alight Solutions

alight.com

Alight works with the best-known brands to create a benefits advantage -- an opportunity to optimize costs while delivering a world-class benefits experience.

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