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Lead Engineer, Applied AI (Customer Agent) at Klaviyo - ApplyBlast

Lead Engineer, Applied AI (Customer Agent)

Klaviyo

14 days ago

3.3 on Glassdoor

Boston, Massachusetts, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Lead Engineer, Applied AI (Customer Agent) sets the technical and product direction for a core area of the Customer Agent platform, building a 0-to-1 agentic product with hands-on involvement in complex technical challenges. This role involves writing and shipping code, defining engineering patterns, and mentoring peers through design reviews while partnering with cross-functional leaders to shape product development. The position requires extensive experience in building, scaling, and supporting production agentic systems, including orchestration, evaluation, and non-deterministic failure handling.

Responsibilities

Set technical and product direction for Customer Agent platform
Build and scale production agentic systems with orchestration and guardrails
Mentor engineers through design reviews and unblock cross-functional projects

Skills

About Klaviyo

klaviyo.com

Headquarters

Boston, Massachusetts, United States

Company Size

1001-5000 employees

Founded

2012

View Profile

Klaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.