Lead Front Desk Agent

The Lead Front Desk Agent at Hotel de la Poste is responsible for coaching and coordinating front office operations to deliver exceptional guest experiences in the heart of New Orleans' French Quarter. This role manages daily check-in and check-out procedures, handles cash transactions, and addresses guest inquiries to ensure satisfaction and maintain accurate records. The position requires strong customer service skills, mathematical aptitude, and the ability to work in a dynamic, luxury hospitality environment.