Lead Incident Response Manager
Cloudcommerce
About this role
This role involves managing communication between stakeholders, customers, and internal teams to ensure effective support services and resolve critical issues in a technical environment. It requires coordinating across departments, leading customer interactions during emergencies, and fostering ongoing client relationships.
Skills
Qualifications
About Cloudcommerce
cloud.comCloud Software Group (CSG) provides mission‑critical enterprise infrastructure software across virtualization, integration, data management, automation, business intelligence, collaboration, networking, and security. The company unites six product families — Citrix, ibi, Jaspersoft, NetScaler, TIBCO and XenServer — to deliver solutions for app and desktop virtualization, analytics, integration, and secure networking. Headquartered in Fort Lauderdale, CSG focuses on scalable, reliable platforms that help organizations modernize IT, automate operations, and extract value from data across on‑premises and cloud environments.
Recent company news
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About Cloudcommerce
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Cloudcommerce.
Salary
$90k – $120k
per year