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Lead International Trading Support Analyst at Ridgeline - ApplyBlast

Lead International Trading Support Analyst

Ridgeline

2 months ago

4.1 on Glassdoor

Remote

Full Time

Senior

5 applicants

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About this role

The Lead International Trading Support Analyst provides front‑office support for Ridgeline's SaaS trading platform, handling time‑sensitive system issues for customers in APAC and EMEA markets. The role works across extended hours, collaborating with customers, engineering, product, and global support teams to ensure seamless trading operations and high‑quality service.

Responsibilities

Provide front‑office support to resolve trading and reconciliation issues for APAC and EMEA customers
Partner with US and Dublin support teams to ensure seamless follow‑the‑sun coverage
Investigate and resolve critical system issues impacting global trading operations

Skills

Qualifications

Bachelor's degree in Business, Computer Science, Information Technology, or related field

About Ridgeline

ridgelineapps.com

Headquarters

Incline Village, Nevada, United States

Company Size

201-500 employees

Founded

2018

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Ridgeline is a front-to-back system of record designed for investment managers, consolidating operations onto a single, real-time data set. With embedded AI, the platform automates complex workflows, accelerates team collaboration, and enables tailored client experiences at scale. It aims to let ambitious firms modernize operations, reduce risk, and grow without added headcount while challenging the industry status quo.