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Lead IT Service Specialist at Caterpillar - ApplyBlast

Lead IT Service Specialist

Caterpillar

2 days ago

4.0 on Glassdoor

Piracicaba, São Paulo, Brazil

Onsite

Full Time

Senior

0 applicants

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About this role

The Lead IT Service Specialist at Caterpillar Inc. governs IT service delivery across Latin America, focusing on service performance, vendor governance, and continuous improvement. This role involves monitoring service levels, managing escalations, and driving initiatives to enhance service quality and the end-user experience. The position requires collaboration with internal teams and external service providers to deliver reliable IT services.

Responsibilities

Govern IT service delivery and monitor service levels across Latin America
Manage vendor performance, escalations, and drive corrective actions
Lead continuous improvement initiatives and optimize service efficiency

Skills

About Caterpillar

caterpillar.com

Headquarters

Irving, Texas, United States

Company Size

10001+ employees

Founded

1925

View Profile

Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial turbines and diesel-electric locomotives.