Lead logistics Customer Experience and Operations Specialist

This role focuses on executing day-to-day supply chain operations across 3PL, 4PL, and Destination Container Management processes to drive customer experience. The position ensures accurate, timely, and customer-focused operational delivery through shipment tracking, reporting, milestone updates, exception handling, and KPI support. The specialist handles customer and stakeholder queries, maintains high-quality communication standards, and supports automation and AI initiatives.