Lead Logistics Customer Experience & Operations Specialist

The Lead Logistics Customer Experience & Operations Specialist is responsible for executing day-to-day air reverse logistics tasks within a 4PL environment, ensuring accurate and timely operational delivery across shipment tracking, reporting, and exception handling. The role requires strong execution discipline, attention to detail, and the ability to manage high-volume, deadline-driven workflows while maintaining professional communication with customers and stakeholders. This position supports end-to-end supply chain activities, including vendor coordination, KPI monitoring, and process documentation to ensure business continuity and compliance.