Lead Logistics Customer Experience & Operations Specialist

The Lead Logistics Customer Experience & Operations Specialist role focuses on executing end-to-end supply chain operations across 3PL/4PL processes, ensuring accurate shipment tracking, reporting, and exception management. The position supports high-volume operations while maintaining SLA compliance, managing customer queries, and driving process improvements and automation initiatives. The role requires strong SCM knowledge, customer communication skills, and proficiency in Excel to deliver a high-quality customer experience.