Lead ML Engineer

ASAPP

3 months ago

3.3 on Glassdoor

Bangalore, India

Hybrid

Full Time

Senior

0 applicants

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About this role

This Machine Learning Engineer role on ASAPP’s AI Engineering team focuses on building and evaluating the core intelligence behind agentic, LLM-based systems that power AI-driven customer experiences. The position centers on designing and owning evaluation frameworks that ensure quality, safety, and performance of complex AI agents in production. The engineer will work closely with research, product, and platform teams to translate cutting-edge ideas into robust, scalable AI solutions. The role is based in Bangalore within a high-growth, globally distributed startup environment with a hybrid work model.

Skills

Qualifications

Bachelor’s Degree in CS

About ASAPP

asapp.com

ASAPP is an AI-native, agentic enterprise platform that automates customer interactions and powers branded AI agents for large contact centers. Its solutions combine autonomous AI agents with real-time agent assist to automate complex workflows, boost agent productivity, and deliver omnichannel experiences across voice, chat, and SMS. Delivered as enterprise SaaS with deep integrations into contact center systems, ASAPP targets CX leaders and digital transformation teams looking to scale automation, reduce cost, and improve customer experience. The company is led by CEO Priya Vijayarajendren and serves global enterprises.