Lead Operations Associate
Upstart(11 days ago)
About this role
A Team Lead in Lending at Upstart oversees the Auto Onboarding team that reviews applications for auto-refinancing, auto retail indirect, and auto‑secured personal loans. The role sits within Upstart’s AI-driven lending platform that partners with banks and credit unions to expand access to affordable credit. This position is based in Columbus, OH and supports a digital-first, hybrid work model.
Required Skills
- Application Review
- Escalations
- Coaching
- Mentorship
- Process Improvement
- Data Analysis
- Collaboration
- SOP Development
- Training
- Communication
About Upstart
upstart.comUpstart is an AI-driven lending platform that partners with banks and credit unions to offer personal loans, auto refinancing, and debt consolidation while expanding access to affordable credit. Founded by ex-Googlers, it uses a proprietary underwriting model that goes beyond FICO—incorporating signals like schools attended, area of study, academic performance, and work history—to identify high-quality borrowers, including those with limited credit history. Consumers can check rates online with no impact to their credit and access fast funding with transparent pricing and no hidden fees. Financial institutions integrate Upstart to originate loans more efficiently and reach underserved borrowers.
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