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National Research
The Lead, Product Support & Customer Experience will enhance the quality, reliability, and responsiveness of support for client-facing AI-enabled, data-driven products. This role partners with engineering, data, product, and client-facing teams to improve triage, escalation, documentation, and SLA tracking, while championing empathetic user experiences and leveraging AI tools for efficiency.
NRG is a leading global insights and strategy firm at the intersection of entertainment and technology
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for National Research.
36% above the average for this role