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Lead: Service Delivery Manager at Thoughtworks - ApplyBlast

Lead: Service Delivery Manager

Thoughtworks

3 days ago

3.4 on Glassdoor

Hyderabad, Telangana, India

Hybrid

Full Time

Manager

0 applicants

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About this role

The Lead Service Delivery Manager at Thoughtworks optimizes application and infrastructure managed services for clients, focusing on progressive evolution to maximize business value. This role involves managing delivery within contract expectations, fostering client relationships, and ensuring service level agreements are met. The position requires proactive anticipation of client needs, effective incident management, and accurate reporting to drive sustainable digital asset returns.

Responsibilities

Manage delivery of managed services in line with contract expectations
Track key metrics and initiate corrective activity to achieve service level agreements
Build partnerships with clients to anticipate needs and plan delivery with internal teams

Skills

About Thoughtworks

thoughtworks.com

Headquarters

Randolph, Illinois, United States

Company Size

10001+ employees

Founded

1993

View Profile

Thoughtworks is a global technology consultancy that partners with organizations to transform their digital journeys and deliver measurable business impact. They blend industry-leading practices in design, software engineering, cloud, and AI to build and modernize complex software systems at scale. Thoughtworks provides consulting, custom software development, data & AI, and organizational change services grounded in agile practices and strong engineering discipline. Known for developer expertise and a focus on ethical, sustainable technology, they work with clients worldwide to drive continuous innovation.