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Qualys
The Lead – Service Desk role oversees daily Service Desk operations as the senior technical escalation point for IT Services, ensuring high-quality support across identity, Microsoft 365, and endpoint management. The position is responsible for managing SLA performance, ITIL process adherence, vendor coordination, and service reporting while driving automation and continuous improvement. Additionally, the role involves mentoring engineers, delivering white-glove executive support, and leading cross-team resolution for complex incidents.
Headquarters
Foster City, California, United States
Company Size
1001-5000 employees
Founded
1999
N/A
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Qualys.
Qualys didn’t post a salary, so this is our estimate from similar listings.
24% below the average for this role