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Lead Site Reliability Engineer (Lead SRE) - Incentive Platform Department (INPD) at Rakuten Rewards - ApplyBlast

Lead Site Reliability Engineer (Lead SRE) - Incentive Platform Department (INPD)

Rakuten Rewards

3 months ago

Hybrid

Full Time

Senior

0 applicants

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About this role

As a Lead Site Reliability Engineer at Rakuten, you will set the technical direction for mission-critical services, ensuring high availability, scalability, and performance across the global ecosystem. You will drive automation initiatives, manage incident response, and mentor team members while collaborating closely with product, infrastructure, and security teams. This role requires defining SLOs/SLAs, optimizing system architecture, and championing a DevOps culture within the Incentive Platform Department.

Responsibilities

Define and enforce Service Level Objectives and Agreements for critical services
Lead incident command during production outages and drive root cause analysis
Architect scalable operational frameworks and automate repetitive maintenance tasks
Guide technical design reviews and mentor engineers on SRE best practices
Optimize system performance and capacity planning to ensure high availability

Skills

Qualifications

BS in Computer Science5+ years in SRE or Infrastructure Engineering

About Rakuten Rewards

rakuten.com

Headquarters

Tamagawa, Tokio, Japan

Company Size

10001+ employees

Founded

1997

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