SRE Observability Technical Lead - Vice President

The SRE Observability Specialist at Citi acts as a hands-on expert within Services Production to redefine observability across critical Payments Business flows. This role involves embedding telemetry, implementing SLOs, and building meaningful visualizations for key production environments while serving as a bridge between line-of-business teams and central infrastructure functions. The specialist drives improvements in operational excellence by guiding teams on SLIs/SLOs, managing observability roadmaps, and integrating advanced tooling ecosystems including AI/ML capabilities.