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Lead (Supervisor) Patient Access at SmithRx - ApplyBlast

Lead (Supervisor) Patient Access

SmithRx

2 months ago

3.7 on Glassdoor

Plano, Texas, United States

Onsite

Full Time

Manager

4 applicants

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About this role

The Lead (Supervisor) for the Patient Access Team will oversee a high‑performing group of Inbound and Enterprise Patient Access Specialists who help members enroll in drug savings and assistance programs. This role manages real‑time call center workflows, ensures resource allocation, handles escalations, and drives key performance metrics to maintain member satisfaction.

Responsibilities

Manage and coach inbound and enterprise patient access specialists
Oversee real‑time call center workflows and resource allocation
Drive KPI performance and implement process improvements

Skills

Qualifications

Bachelor's degree in Healthcare Administration or Business

About SmithRx

smithrx.com

Headquarters

Portland, Maine, United States

Company Size

501-1000 employees

Founded

2016

View Profile

SmithRx is a modern pharmacy benefit manager (PBM) that delivers radically transparent pharmacy benefits through a 100% pass‑through pricing model. They help employers, health plans, and other organizations control pharmacy spend with clear pricing, detailed reporting, and tailored clinical and cost‑management programs. By eliminating spread pricing and prioritizing auditability and client alignment, SmithRx positions itself as a trusted partner for lowering drug costs and improving medication outcomes.