Lead Technical Account Manager
RingCentral(1 month ago)
About this role
RingCentral is hiring a Technical Account Manager to serve as a trusted technical advisor for premium customers using its cloud communications, contact center, and AI solutions (including RingSense AI). The role focuses on owning customer relationships post-sale, understanding customer environments, and helping customers optimize their RingCentral services while partnering closely with internal teams. This position sits within RingCentral’s Global Service and Support organization, supporting enterprise customers and driving retention and growth.
Required Skills
- Technical Account Management
- Customer Retention
- Executive Communication
- Stakeholder Management
- Solution Design
- Network Troubleshooting
- VoIP
- SIP
- RTP
- QoS
+21 more
Qualifications
- Bachelor's Degree
- Associate Degree
About RingCentral
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