Senior Technical Account Manager
NICE(18 days ago)
About this role
The Technical Account Manager (TAM) at NiCE is a senior, customer-facing role responsible for serving as the primary advocate for large, complex customers using NiCE’s contact center platform. The TAM works across the customer lifecycle—engaging before go-live and maintaining long-term relationships—to ensure customers derive value from NiCE products. The role sits within the company’s technical account management function supporting market-leading cloud, AI, and contact center solutions.
Required Skills
- Problem Solving
- Troubleshooting
- Contact Center
- Implementation
- Account Management
- TCP/IP
- VoIP
- SIP
- SQL
- Customer Success
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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