Lead Technical Account Manager
NICE(18 days ago)
About this role
The Lead Technical Account Manager at NICE is a senior customer-facing role owning strategic relationships with the company’s largest and most complex contact-center customers. The position serves as the primary advocate for assigned accounts within NICE, working across teams to ensure long-term partnership and satisfaction. It is based in the Technical Account Management organization supporting NICE’s CX/contact center platform.
Required Skills
- Troubleshooting
- Contact Center
- Account Management
- VoIP
- TCP/IP
- SIP
- SQL
- Networking
- Implementation
- Relationship Management
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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