CCaaS Platinum Support Account Manager

The CCaaS Platinum Support Account Manager serves as the primary technical support contact for Sprinklr's largest and most complex customers, acting as an internal escalation point and collaborating with executive-level decision makers to deliver exceptional support experiences. This role involves advocating for client needs, resolving custom implementation issues, and ensuring optimal platform performance and functionality. The position requires close collaboration with sales, customer success, and engineering teams to expedite issue resolution and maintain high service standards.