Dover
The Lead Technical SAAS Support role in Bangalore oversees L1/L2 support operations for enterprise SaaS applications, ensuring SLA compliance and driving incident management across a 24x5 follow‑the‑sun model. The position mentors a global support team, coordinates shift coverage, and acts as the primary escalation point for complex issues while engaging with stakeholders and driving continuous service improvement.
Headquarters
San Francisco, California, United States
Company Size
51-200 employees
Founded
2019
Dover is a hiring platform for startups that connects companies with a marketplace of top fractional tech recruiters and offers a free applicant tracking system built for early-stage teams. More than 2,000 companies use Dover to find recruiting help and run their hiring process in one place. By combining recruiter matching with an ATS, Dover streamlines sourcing, candidate tracking, and interview workflows for fast-growing startups.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Dover.
Dover didn’t post a salary, so this is our estimate from similar listings.
8% below the average for this role
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