Dover India Exports
The Lead Technical SAAS Support role oversees daily L1/L2 support operations, ensuring adherence to SLAs and serving as the escalation point for complex incidents. This position involves mentoring support engineers, driving ITIL service management practices, and providing technical troubleshooting for eCommerce platforms, CPQ solutions, and digital experience systems. The role requires strong leadership in a global delivery environment to optimize service delivery and enhance platform stability.
Headquarters
Ghāziābād, Uttar Pradesh, India
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Dover India Exports didn’t post a salary, so this is our estimate from similar listings.