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Lead Technical Support Specialist at OpenText - ApplyBlast

Lead Technical Support Specialist

OpenText

4 months ago

3.6 on Glassdoor

Hybrid

Full Time

Senior

0 applicants

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About this role

A DevOps Enterprise Support Specialist at OpenText provides world-class technical assistance to enterprise customers, focusing on Professional Performance Engineering tools like LoadRunner. This role involves complex issue resolution, root cause analysis, and testing within varied environments while collaborating with cross-functional teams to enhance digital transformation initiatives.

Responsibilities

Identify and resolve complex customer technical issues via telephone and written correspondence
Perform in-depth analysis of application issues to determine root causes and provide workarounds
Test OpenText product issues within various environments for validation and solution purposes
Author and edit technical articles to contribute to the team knowledge base
Mentor support team members on new technologies and improve overall skill sets