Lead User Experience Researcher
Versaterm(1 month ago)
About this role
A Lead User Experience Researcher at Versaterm defines and guides research strategy to ensure public safety products meet the needs of first responders and agency personnel. The role bridges product, design, and engineering to surface user-centered insights that inform product direction. The position is situated within a public safety context and requires compliance with FBI CJIS security requirements.
Required Skills
- Research Strategy
- Methodologies
- Study Planning
- Interviews
- Contextual Inquiry
- Ride-Alongs
- Surveys
- Usability Testing
- Diary Studies
- Field Observations
+9 more
Qualifications
- CJIS Security Clearance
- Fingerprint Background Check
About Versaterm
versaterm.comVersaterm is a public safety technology company that delivers integrated software and services for law enforcement, emergency communications, and first responders — including CAD, records management, mobile/field solutions, 911/PSAP and analytics. For more than 47 years it has partnered with agencies to streamline workflows, improve officer safety, enhance transparency, and strengthen community trust. Versaterm emphasizes configurable, end-to-end platforms and professional services to support data-driven decision‑making and more efficient operations. Agencies choose Versaterm for its deep domain experience and focus on modernizing public safety systems.