Lead UX Researcher

Zendesk(1 month ago)

HybridFull TimeSenior$131,678 - $176,260 (estimated)Product Development

About this role

A Lead User Experience Researcher at Zendesk will craft and execute sophisticated research projects to enhance the user experience of their software. This role involves leading research critical to understanding customer needs, collaborating with cross-functional teams, and translating insights into actionable recommendations.

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Required Skills

User Research
Qualitative Research
Quantitative Research
Collaboration
Mentoring

Qualifications

Undergraduate and Graduate degree in Human-Computer Interaction
Psychology
Sociology
Anthropology
Computer Science
Cognitive Science or a related field

About Zendesk

zendesk.com

Discover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.

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