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LeadAI Business Consultant at NICE - ApplyBlast

LeadAI Business Consultant

NICE

23 days ago

3.8 on Glassdoor

Düsseldorf, North Rhine-Westphalia, Germany

Hybrid

Full Time

Senior

0 applicants

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About this role

The LeadAI Business Consultant plays a pivotal role within the Customer Services Automation AI Center of Excellence, driving AI adoption and stabilization for a global portfolio of enterprise customers. This position focuses on optimizing AI performance through prompt engineering and workflow tuning while analyzing usage patterns to improve efficiency and AI ROI. The role requires partnering with regional teams to reinforce best practices and ensure sustained, value-generating usage of AI solutions.

Responsibilities

Drive AI adoption and post-deployment stabilization for enterprise customers
Optimize AI outputs through prompt engineering and workflow tuning
Analyze usage patterns and KPIs to surface optimization opportunities

Skills

About NICE

nice.com

Headquarters

Hoboken, New Jersey, United States

Company Size

5001-10000 employees

Founded

1986

View Profile

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.