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© All Rights Reserved. ApplyBlast.com
Ziplines Education
The Learner Service Specialist owns the learner service queue during the morning shift, responding to overnight and incoming requests related to course access, progress tracking, certificates, and navigation. This role focuses on resolving straightforward requests quickly and accurately while using sound judgment to recognize when additional support or escalation is needed. The specialist ensures a seamless and personalized experience for learners by maintaining clear documentation and identifying opportunities for continuous improvement.
Ziplines Education (formerly GreenFig) is an education technology company that partners with universities to design, launch, and deliver workforce-aligned certificate programs in areas such as AI, digital marketing, business analytics, and project management. The company operates a B2B model, providing end-to-end program development and delivery support so institutions can rapidly expand their continuing education offerings without added strain on faculty or internal teams. Ziplines also serves individual learners and corporate clients, equipping them with practical digital skills and certifications for the modern, AI-driven workforce.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Ziplines Education.
29% below the average for this role