Lender Services Representative

The Lender Services Representative manages borrower and insurance-related inquiries within a high-volume call center, assisting customers with mortgage accounts, escrow accounts, property insurance questions, and claims. This role focuses on delivering high-quality customer service, resolving issues efficiently often in a single interaction, and handling escalated situations with empathy while maintaining accurate documentation. The position requires strong communication, analytical thinking, and technical proficiency using internal tools and Microsoft Office applications to ensure precise account handling.