Level 1 IT Support Engineer

This role provides on-site technical support at a client's production facility, bridging the gap between remote IT support and advanced engineering teams by resolving hardware, software, and connectivity issues. The position involves troubleshooting technical problems, deploying and configuring workstations, and maintaining accurate IT asset records while delivering excellent customer service. Success in this role is measured by timely ticket resolution, high user satisfaction, and effective collaboration with internal support teams.