Level 1 IT Support Engineer

This role provides on-site technical support at a client's production facility, bridging the gap between remote IT support and advanced engineering teams by resolving hardware, software, and connectivity issues. The position involves troubleshooting and repairing hardware, installing operating systems, and maintaining accurate records of physical assets while delivering excellent customer service. Success in this role is measured by timely resolution of service tickets, high user satisfaction ratings, and strong collaboration with internal support teams.