Solo
The Level 1 Support Agent serves as the first point of contact for customers, handling support calls, emails, and live chat/SMS to quickly and efficiently resolve issues. This role focuses on maintaining high customer satisfaction, possessing a basic understanding of Solo's products, and clearly communicating solutions to users. The agent collaborates with Level 2 support to escalate complex technical issues and documents all interactions to improve overall support quality.
Headquarters
Wilmington, Delaware, United States
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Solo.