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Level 2 Help Desk Specialist at rag ＆ bone - ApplyBlast

Level 2 Help Desk Specialist

rag ＆ bone

7 days ago

New York, New York, United States

Onsite

Full Time

Medior

1 applicant

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About this role

The Level 2 Help Desk Specialist serves as the expert support for corporate and retail teams, resolving complex Windows and Apple hardware and software issues escalated by an AI service desk agent. This role involves maintaining the knowledge base, designing AI workflows, and managing device configurations using Microsoft Intune and Apple Business Manager. The specialist also handles hands-on workstation setup and onsite hardware troubleshooting at the New York headquarters.

Responsibilities

Resolve Level 2 incidents and requests escalated by the AI service desk agent
Manage Windows, macOS and iOS devices using Microsoft Intune and Apple Business Manager
Set up and support employee workstations and desks including computers and peripherals