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Level 3 Support Engineer at Anaplan - ApplyBlast

Level 3 Support Engineer

Anaplan

3 months ago

3.5 on Glassdoor

Sydney, New South Wales, Australia

Onsite

Full Time

Medior

0 applicants

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About this role

The role is part of Anaplan's global Level 3 Support team, responsible for resolving the most complex technical issues customers encounter on the platform. The engineer will investigate, diagnose, and troubleshoot system‑level challenges, collaborate with cross‑functional teams, and provide 24/7 emergency support as needed.

Responsibilities

Investigate and diagnose complex technical issues
Build deep product knowledge of the platform and tools
Collaborate with cross‑functional teams to guide customers
Lead release reviews and onboard new product features
Provide 24/7 emergency support for critical customer issues

Skills

Qualifications

Bachelor's degree in MathematicsBachelor's degree in PhysicsBachelor's degree in Electronic EngineeringBachelor's degree in Computer Science

About Anaplan

anaplan.com

Headquarters

Miami, Florida, United States

Company Size

1001-5000 employees

Founded

2006

View Profile

Anaplan is a cloud-based connected planning platform that enables enterprises to build models, run AI-driven scenario planning and forecasting, and deliver integrated analysis and reporting. Its platform supports real-time modeling, collaborative what‑if analysis, and data integration across finance, supply chain, sales, and HR to align strategic, financial, and operational plans. Organizations use Anaplan to speed decision-making, improve cross-functional alignment, and scale planning processes across the business.