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© All Rights Reserved. ApplyBlast.com
Gravitate
The Level 3 Support Engineer is a customer-facing role responsible for owning and resolving the most complex and high-impact customer support issues, serving as the final escalation point before Product or Engineering involvement. This position requires advanced technical expertise to investigate system behavior, validate findings, and guide customers toward resolution while collaborating with internal teams on deeper analysis or code-level fixes. The role ensures thorough investigation, clear communication, and correct routing of complex issues to maintain strong customer trust and confidence.
Gravitate is an AI-powered platform connecting the fuel supply chain, offering solutions for autonomous dispatch, supply optimization, and rack price optimization for refiners, wholesalers, carriers, and fuel retailers. Their product suite includes a flagship Supply & Dispatch platform, a purpose-built fuel transportation management system (Gravitate TMS), a universal fuel integration hub (Crossroads), an online bulk fuel selling platform, and a pricing engine. Gravitate serves downstream fuel operators — including c-stores, travel centers, and convenience networks — helping them capture more margin on every load through real-time AI-driven fuel decisions.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Gravitate.
Gravitate didn’t post a salary, so this is our estimate from similar listings.
13% below the average for this role