Lifecycle and Retention Manager

Viome Life Sciences(1 month ago)

Bellevue, WAOnsiteFull TimeManager$76,286 - $102,206 (estimated)Marketing

About this role

The Senior Manager of Lifecycle and Retention at Viome owns and shapes the company’s customer lifecycle, loyalty, and retention initiatives for its personalized health products. The role is responsible for maximizing customer lifetime value and enhancing the customer experience from purchase through subscription and retesting. This position collaborates closely with product, customer service, data engineering, and marketing teams to leverage data for deeper personalization and more effective communications. The manager will initially be a hands-on, sole owner of lifecycle programs with the potential to build and lead a larger team over time.

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Required Skills

Lifecycle Marketing
Customer Retention
Loyalty Programs
CRM Strategy
Email Marketing
SMS Marketing
Push Notifications
In App Messaging
Customer Segmentation
A B Testing

+19 more

About Viome Life Sciences

viome.com

Viome is a health technology company that analyzes the gut microbiome, oral microbiome, and human gene expression using advanced sequencing and AI-driven algorithms to deliver personalized nutrition and supplement recommendations. Its at‑home test kits and proprietary metatranscriptomic analytics translate microbial and host activity into individualized meal plans, supplement suggestions, and lifestyle guidance. Viome offers personalized supplement subscriptions and coaching and partners with researchers and clinicians to validate and expand its precision‑health platform. The company’s mission is to optimize long‑term health by turning molecular data into practical, actionable recommendations.