Liquid Profiling Specialist - Customer Support

The Liquid Profiling Specialist - Customer Support serves as a subject matter expert and liaison between the lab, field, and customer support teams for liquid profiling cases. This role involves triaging inquiries, troubleshooting mobile phlebotomy issues, ensuring workflow consistency, and providing training on standard operating procedures. The specialist also manages escalations, conducts quality checks on case documentation, and drives process improvements to enhance operational efficiency.