Loan Experience Specialist

The Loan Experience Specialist at Real acts as the central communication hub for all stakeholders involved in the mortgage process, managing high volumes of inbound and outbound communications via calls, emails, and chat. This role prioritizes delivering accurate, timely updates throughout the loan process, ensuring transparency and a positive experience for clients, agents, and partners. Responsibilities include tracking documentation, coordinating with internal teams, and identifying process improvements to enhance efficiency and client satisfaction. The ideal candidate will have over five years of mortgage industry experience and proficiency with loan origination and CRM systems.