Loss Mitigation Representative

The Loss Mitigation Representative proactively manages delinquent and at-risk auto loan accounts to prevent repossession, protect collateral, and resolve bankruptcy, charge-off, and legal-recovery matters in compliance with state and federal law. The role involves member-facing negotiation, skip tracing, repossession oversight, bankruptcy administration, and third-party agency management, utilizing AI and analytics tools to prioritize accounts and recommend workout options. The primary objective is to minimize charge-offs, reduce repossessions, and deliver fair, compliant solutions to members.