Loyalty Lead Product Manager

The Loyalty Lead Product Manager serves as the product owner for Williams-Sonoma, Inc.'s customer loyalty domain, owning the strategy, roadmap, and delivery of experiences spanning loyalty enrollment, account creation, earning, and redemption. This role translates customer, business, and partner needs into clear technology priorities while ensuring the operational health and consistent implementation of loyalty capabilities across digital and store journeys. The position requires leading cross-functional teams to deliver reliable, scalable solutions and managing complex integrations with external partners.