Marks & Spencer
The Loyalty Operations Manager partners with M&S Financial Services and related teams to design and deliver the loyalty programme's operational strategies across stores, contact centres, and digital channels. This role focuses on optimising customer journeys, transforming customer service, and ensuring the accurate delivery of loyalty rewards while preventing programme misuse. The position requires leading cross-functional initiatives to enhance customer satisfaction and operational efficiency.
Shop on-trend womenswear, quality menswear, home and beauty essentials and mouth-watering food and drink. Order online with free delivery or collection at M&S
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Marks & Spencer.
Marks & Spencer didn’t post a salary, so this is our estimate from similar listings.
50% below the average for this role