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Cxfort
The Head of Customer Loyalty will report to the Head of Customer Support and oversee the performance of the customer loyalty team. This role involves setting targets, implementing guidelines, monitoring team KPIs, and developing strategies to enhance customer satisfaction and operational efficiency. The leader will also assist in recruitment, handle disciplinary issues, and collaborate on creating service procedures and standards.
CXFort is a customer experience and operations services company offering multi-channel, multi-language 24/7 customer support, AI chatbot development, outbound sales, and personal account management. The company also provides payment method and provider relationship management, machine learning and automation systems management, and quality assurance services. CXFort serves businesses looking to enhance their customer operations and player conversion across multiple channels and languages.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Cxfort.
Cxfort didn’t post a salary, so this is our estimate from similar listings.
42% below the average for this role