Macy’s Digital Customer Care Advocate

As a Macy’s Digital Customer Care Advocate, you serve as a trusted advisor for the company's most valued loyalty customers, delivering personalized service through phone, chat, and email. The role involves resolving complex inquiries related to orders, loyalty benefits, and services while providing expert product advice to strengthen long-term customer connections. This hybrid position requires flexibility to work various shifts, including days, evenings, weekends, and holidays, to support a fast-paced, multi-channel environment.