Macy’s Digital Customer Care Advocate

As a Macy’s Digital Customer Care Advocate, you serve as a trusted advisor for valued loyalty customers, delivering personalized service through phone, chat, and email. You will manage customer interactions from start to finish, resolving complex inquiries related to orders, loyalty benefits, and services while providing expert product advice. This hybrid role requires flexibility to work various shifts, including days, evenings, weekends, and holidays, to support multi-channel customer service and sales goals.