Major Incident Analyst II

As a Major Incident Manager at Mass General Brigham, you will lead rapid response efforts to restore critical healthcare systems during high-stakes outages, ensuring patient safety and operational continuity. You will coordinate cross-functional teams, drive immediate actions, and act as the central hub of communication to bring clarity to complex situations. This role involves 24x7 on-call rotations, detailed post-incident documentation, and continuous process improvement within an IT Service Management framework.