MAJOR INCIDENT MANAGER L2

A Senior Incident Manager at Wipro serves as the single point of contact for managing major incidents and leading the Major Incident Bridge process to ensure rapid resolution within SLAs. The role involves coordinating with subject matter experts, conducting root cause analyses, driving preventive actions, and maintaining comprehensive incident reports and knowledge base updates. This position demands strong leadership in service operations and the ability to facilitate cross-functional collaboration to minimize service impact and enhance operational efficiency.