Major Incident and Experience Manager
Clifford Chance
About this role
This role within the IT Service Management team focuses on incident, problem, change, and release management, aiming to enhance service reliability and productivity. The role involves managing major incidents, leading process improvements, and coordinating teams across different regions, including London and Bangalore. It emphasizes customer service, process oversight, and continual service improvement.
Skills
Qualifications
About Clifford Chance
cliffordchance.comClifford Chance is a leading global law firm that advises corporations, financial institutions, governments and investors on complex cross-border legal matters. As one of the largest international firms, it handles banking and finance, capital markets, M&A, regulatory and compliance, litigation, restructuring, and sector-focused work such as real estate, insurance and energy. The firm leverages an integrated network of international offices and specialist teams to deliver strategic legal, regulatory and transactional advice aimed at creating commercial advantage for its clients.
About Clifford Chance
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Clifford Chance.
Salary
$104k – $142k
per year
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